BANKING & FINANCE STUDENT

Bui Thu Trang

Banking Intern / Bank Teller / Customer Service

01 Professional Profile

A Banking and Finance student with a solid academic foundation in commercial banking operations, financial products and services, and digital banking trends. Seeking to build a professional career in a customer-facing banking environment, applying strong communication, problem-solving and service-oriented skills to enhance customer experience and create lasting value for the bank.

02 Education

Hanoi University of Business and Technology (HUBT)

Faculty of Banking · Bachelor’s Degree in Banking and Finance

2024 – Present

Full-time undergraduate programme.

Academic achievement: Contributed a research paper to the Faculty-level Scientific Conference Proceedings.

03 Research & Activities

Student Scientific Research – Faculty of Banking, HUBT

Lead Author

Research topic: “Career Trends in Banking and Finance in the Digital Era”

Co-authors: Kieu Thi Thu Phuong and Nguyen Thu Phuong

Publication: Proceedings of the Scientific Conference “Risks in Digital Banking Operations”, organised by the Faculty of Banking (p. 301).

Analysed how FinTech is reshaping the banking workforce and identified essential skills and adaptability requirements for the next generation of banking professionals.

Communications Team – Nam Tien Hai High School English Club

Content & Event Organisation Member

Sep 2022 – Aug 2023
  • Edited informational materials, supported promotional activities and helped coordinate school-wide language-exchange events.
  • Developed deadline management, flexible problem-solving and effective teamwork skills.

04 Certifications & Training

IELTS

Overall band score: 5.0

2023

Gemini Academy for Students

Completed the “Study Smarter, Research Deeper with Google AI” workshop series:

  • Academic Excellence – Google AI
  • Productivity Hub – Google AI
  • Tech & Innovation – Google AI
  • Creative Studio – Google AI
  • Lifestyle & Soft Skills – Google AI

Office Productivity

Proficient in office applications for data reconciliation, spreadsheet preparation and reporting.

05 Career Development Goals

Short-term 6–12 months

Master counter operations and transaction-control procedures; build comprehensive knowledge of the bank’s product portfolio; and provide customer support that achieves a high level of satisfaction.

Long-term 2–3 years

Become a professional bank teller, contribute to service revenue and customer retention, and progressively develop management capabilities toward a Controller or Customer Service Team Leader role.